rp55 Privacy Policy

This page describes what we collect when you use rp55 and how we keep that data protected. We at rp55 collect personal information only to verify your identity, process deposits and withdrawals, detect fraud, and provide customer support. Your data is encrypted in transit and at rest, stored on secure servers, and shared only with verified payment processors and compliance partners.

Our privacy commitments apply globally to all rp55 users, whether you access our sportsbook from Jakarta, Surabaya, Bandung, Medan, or elsewhere. We comply with applicable data-protection regulations in each jurisdiction where we operate. If your region has specific privacy laws (such as GDPR or local equivalents), those rules take precedence where they conflict with this policy.

You have the right to access, correct, or delete your personal data. Contact our support team via email or live chat to exercise these rights. We will respond within 5 business days on weekdays.

What we collect and why

Information we collect on rp55

We collect your email address, password (hashed, not stored in plain text), and full name during registration. To verify your identity before real-money betting, we request a government-issued photo ID (national card, passport, or licence), a proof-of-residence document (utility bill or bank statement dated within three months), and a selfie holding your ID. We also record your date of birth, phone number (optional), and residential address.

When you deposit or withdraw on rp55, we log your payment method, amount transferred, timestamp, and transaction ID from your bank or e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment). For betting activity, we track every wager you place—the market (e.g., Liga 1, Piala AFF, Champions League), your stake, odds offered, outcome, and settlement timestamp. For live-dealer and slot sessions, we record game type, session duration, and betting totals.

We collect your IP address, device type, browser version, and approximate location (country and region, not precise street address) each time you log in. This helps us detect unusual access patterns and protect against account takeover. We also store your support tickets, chat transcripts, and email correspondence so our team can resolve issues and maintain a service history.

How we use your data

Your email and phone are used to send account confirmations, password-reset links, promotional updates (if you opt in), and support responses. Your identification documents are used only for KYC verification; we store them securely and destroy them according to local regulatory retention requirements (typically 5–7 years).

Your payment data is forwarded directly to our payment processor and your bank or e-wallet provider to execute deposits and withdrawals. We do not store full card numbers or banking credentials—only transaction references. Your betting history helps us settle bets correctly, calculate your balance, and generate your account statements.

Your IP address and login history are used to detect fraud, prevent multiple-account abuse, and protect your account from unauthorized access. If we detect logins from unusual countries or devices, we may lock your account temporarily and ask you to verify via email.

Our rp55 data protection and storage practices

Data encryption and security

We encrypt all data transmitted between your device and rp55 servers using TLS 1.2 or higher (HTTPS). Your password is hashed with a salt before storage, so we never hold your plain-text password. Sensitive information—identification documents, payment references, and support transcripts—is encrypted at rest using AES-256 encryption.

Our servers are hosted by ISO 27001-certified data centres with physical access controls, 24/7 monitoring, and redundant backups. We perform monthly security audits and penetration testing to identify and patch vulnerabilities. If we detect a data breach, we will notify affected users within 72 hours and inform relevant regulators as required by law.

Data storage location and cross-border transfer

Our primary servers sit outside Indonesia. This means your data may be transferred to and processed in countries other than your own. By using rp55, you consent to this cross-border transfer. Our data processors are bound by contractual agreements to maintain confidentiality and apply the same security standards we do, regardless of jurisdiction.

If you are located in a country with specific data residency requirements, contact our support team to discuss your options. We endeavour to comply with local regulations but cannot guarantee data will remain entirely within your borders if your region prohibits offshore storage.

Third-party processors and partners

We share your data with third-party providers only as necessary to operate rp55. These include payment processors (to execute DANA, e-wallet, mobile banking, local payment, and bank transfers), identity-verification services (to confirm your government ID), and fraud-detection services. We also share anonymized, aggregated data with game studios (to report game performance) and regulatory bodies (to comply with anti-money-laundering laws).

All third-party processors sign Data Processing Agreements committing them to confidentiality and security standards equivalent to ours. We audit processors annually to ensure compliance. You can request a list of current processors by contacting our support team.

Cookies and tracking technology on rp55

We use cookies to store your session ID, language preference, and login state so you do not need to re-authenticate every time you reload the page. These are essential for functionality and do not require explicit consent. We also use analytics cookies (via a third-party analytics service) to track page views, session duration, and user flow so we can improve rp55's interface and performance.

You can disable non-essential cookies in your browser settings, but doing so may affect your ability to use rp55 fully. We do not use retargeting pixels or third-party advertising cookies on rp55.

Data retention and deletion

We retain your identification documents for the duration of your account plus 5–7 years after closure (required by anti-money-laundering regulations). Your betting history and transaction records are retained indefinitely for audit and regulatory purposes. Support chat transcripts are retained for 2 years; you can request deletion of non-financial transcripts after 1 year.

If you close your rp55 account, we deactivate your login credentials and stop processing new requests. Your data remains on our servers for the retention periods above. After those periods expire, we securely delete or anonymize your information. If you wish to request early deletion of non-essential data, contact our support team with your account details and reason for deletion.

Contact and complaints

If you have questions about our privacy practices or wish to exercise your data rights, email our privacy team or contact live chat support. We will acknowledge your request within 24 hours and provide a substantive response within 5 business days. If you are unsatisfied with our response, you may file a complaint with your local data-protection regulator.

Our rp55 privacy policy reflects our commitment to protecting your information while operating a compliant sportsbook and casino service. Whether you're betting on Liga 1 matches, playing live-dealer games, or spinning slots, your data is encrypted, audited, and handled only by authorized staff and trusted processors. We update this policy periodically to reflect legal changes or improvements to our security practices.